Which all countries does Vintage Loom ship the products to?
We ship the products to majority countries across the globe.
Which currency can I shop in?
We accept payments in Dollars/Pound/INR whichever is prevalent in the country you place the order from.
Which mode of payment do you accept?
You can opt for any payment method through debit card payment, credit card payment or net banking.
How much will I be charged for shipping?
Please check product details to know about the shipping charges applicable on your product.
How can I cancel the order placed?
We accept cancellation of order, only if you inform us on email(“Subject- Order cancellation”) within 30 minutes of placement of order. (firstname.lastname@example.org)
If I cancel my order, how do I get my refund?
In case of order cancellation, we will process a refund within 7-10 days.
If I don’t find the size I ordered appropriate?
In case you have ordered an incorrect size, please inform us on email within 3 days of receiving the product. We will replace the piece within an appropriate timeline.
If I receive a defective product?
In case of a defect in the product delivered, please inform us on email within 3 days of receiving the product. We will replace the piece within an appropriate timeline.
Do I need to pay additional duties and taxes?
Taxes and duties are included in the price of the product for any shipment within India. For any shipment to an offshore, customer duties will be applicable as per government norms.
How do I track my order?
We will send you the tracking number in the confirmation mail.
How can I change my billing address?
Sorry! We cannot make changes to the billing address. Please be careful.
What happens to my money deducted from my Debit card/Credit card/ Net Banking for an unsuccessful order?
The deducted amount will be refunded to your account within 7-10 working days depending on bank’s requirement.
What are the Wash & Care Instructions?
We recommend dry cleaning as that will keep hand embroidery elements safe. But they can be separately hand washed in cold water using mild detergent.Dry in shade and iron on reverse side.
Will the garment bleed colour?
Yes! Since we use hand-dyeing processes, some colors like teal might bleed a little. But, don’t worry that is the excess dye. No, the garment won’t fade.
How do I know my size?
The measurements mentioned in the size chart are ready garment sizes. We recommend you take at least 2” bigger than your body measurement. E.g. If your bust measures 35” then you should buy 37” bust size that is our label size 36.