Welcome to Vintage Loom! By accessing this website you agree to the terms and conditions (the ‘Terms’). If you do not agree these terms, you must not subscribe or use our services.

In these Terms, references to “you”, “User” shall mean the end user/customer accessing the Website, its contents and using the Services offered through the Website. “Vintage Loom”, “vintageloom.com”, “we”, “us” and “our” shall mean the Website and/or Vintage Loom

The Website is operated by Sa Gracia, a company incorporated under the laws of India. All references to website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal.

To be eligible to purchase Items on this Website you must:

  • Be the holder of a valid debit/credit card or net banking facility.
  • Warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.

If your personal information changes then please notify us immediately by contacting Customer Care through email.

Making a purchase

When you order an Item from Vintage Loom you are offering to buy it for the price stated, subject to these Terms.

You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the Purchase Now button at the end of the online order process.

Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is an order confirmation or order acceptance from www.vintageloom.com

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the items ordered by you.

We may not accept your order if (i) an item you have ordered is out of stock, (ii) if your card is due to expire within 28 days of your purchase date (iii) we are unable to obtain authorisation for your payment or (iv) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.

Returns and Cancellation

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you find the received product to be defective, please issue a return/exchange from your end within 3 days of receiving the item.

Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.

All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel to Vintage Loom , the box is properly protected with the plastic bag provided.

We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website and may, at the sole discretion of the Website be notified to the Users from time to time. Notwithstanding the foregoing, by continuing to use the Website after we post any such changes, you accept the Terms as modified.